FAQ
Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies below.
Shipping & Delivery
How long does shipping take?
We offer free standard shipping on all US orders. Delivery typically takes 7-15 business days. You will receive a tracking number via email once your order ships.
Do you ship internationally?
Currently, we ship exclusively within the United States. We are working on expanding to other countries soon.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you are not completely satisfied, you can return the item within 30 days for a full refund. The item must be in its original condition.
How do I initiate a return?
To start a return, please email us at support@auroraglowco.com with your order number and reason for return. We will provide you with return instructions within 24 hours.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Products & Usage
Are your beauty devices safe to use?
Yes, all our beauty devices are thoroughly tested and certified safe for home use. We recommend following the included instructions for optimal results and safety.
How often should I use the beauty devices?
Usage frequency varies by product. Most devices are designed for daily or every-other-day use. Please refer to the specific product instructions for recommended usage guidelines.
Do your products come with a warranty?
All electronic beauty devices come with a 6-month manufacturer warranty covering defects in materials and workmanship.
Contact Us
How can I reach customer support?
You can reach our beauty team at support@auroraglowco.com. We typically respond within 24 hours. You can also use the live chat on our website for immediate assistance.